Privacy Policy

Leukos Home ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with us.

Information We Collect

We may collect personal information including:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Account login information

• Order and transaction history

• Payment information (processed securely through Shopify Payments)

• Device, browser, and website usage information

• IP address and location data

• Communications you send to us

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Deliver products and provide order updates

• Create and manage customer accounts

• Enable order tracking and account features

• Respond to enquiries and provide customer support

• Improve our website, products, and services

• Detect and prevent fraud or unauthorised activity

• Send marketing communications where you have consented to receive them

• Comply with legal obligations

Marketing and Advertising

If you subscribe to our mailing list or interact with our website, we may use your information to provide personalised marketing and promotional content.

We may use advertising and analytics technologies provided by platforms such as Meta (Facebook and Instagram) and, in the future, Google Ads. These services may use cookies, pixels, and similar technologies to help us measure advertising performance and show relevant advertisements.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

Cookies and Tracking Technologies

Leukos Home uses cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic and performance

• Support advertising and marketing activities

• Enhance the customer experience

You can adjust your browser settings to manage or disable cookies, although some website features may not function properly as a result.

Payments

Payments are processed securely through Shopify Payments and other authorised payment providers. We do not store complete payment card information on our servers.

Customer Accounts

Customers may create an account to access order information, track shipments, manage their details, and streamline future purchases. You are responsible for maintaining the confidentiality of your account credentials.

Disclosure of Information

We may share personal information with trusted third parties that assist in operating our business, including:

• Shopify and related platform providers

• Payment processors

• Shipping and fulfilment partners

• Marketing and advertising service providers

• Analytics providers

• Professional advisers and legal authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

Access and Correction

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to requests in accordance with applicable Australian privacy laws.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through the contact information provided on our website.